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1. The sales assistants of ASTAK INC. may provide general products information based upon their best knowledge. For very detailed product information, please check our website and do a product research before you place an order. 2. Product price & availability may change without notice. Always call in to check. We are not responsible for typos or corrupted data over internet. 3. Please read our WARRANTY section before ordering. 4. Whenever ASTAK's products are defective at customer sites, customers agree to ship back at customers' cost ( including proper insurance & packaging ) to ASTAK to get service. ASTAK will ship back repaired or replacement at ASTAK's cost. Standard shipping back method by ASTAK is UPS 3 days. Customers who need rush service must agree to pay shipping difference above UPS 3 days. 5. To return defective products for service, please call ASTAK for RMA# (Return Merchandise Authorization number). ASTAK may reject any unauthorized return. RMA# only valid for 30 days from the day issued. | ||||||||||||||||||||||||||||||||||||||||||
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CREDIT CARDS  - NET 30 TERM - We offer Net 30 Term to government agents, research & education and Fortune 500 corporations. Please fax or mail the hard copy of P.O. including contact person, phone number, billing address and shipping to address. Corporations other than Fortune 500 can apply for Net 30 Term. - PRE-PAID CHECKS - Individuals who do not want to release credit card info can pre-pay us by mailing us check/money order or cashier's check. Refer to the Shipping & Handling section to figure out proper S&H cost. Please make check payable to ASTAK, that is A S T A K, typo will create problem in the process of clearing check. We can only ship out your order once your check is cleared. - Sorry, we do not handle C.O.D. or oversea orders. - |
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1. The
initial S&H cost does not include
any weight (0 lb) nor any insurance. Each and every 1 lb has additional cost according to the S&H Rate
table. For example:
2. All of the above shipping methods require an insurance fee of 0.5% of the total sale value (not including S&H nor any other subcharge). 3. Every 24 lbs above the first 24 lbs, there will be an additional Initial Shipping & Handling charge (the charge will vary by S&H method, see S&H rate table). This charge usually applies to large quantity, over-weight and over-size orders. For example:
4. We usually ship out your order the next business day (weekends and holidays are not business days for Astak, UPS, and FedEx). Orders received after 3PM PST are considered next business day's orders. If you have special requirements, please notify our sales by phone. We may ship bulk items by UPS. 5. We do NOT do drop-ship. We have to ship your order to your credit card's billing address, which is your home address in most cases. If you want us ship to another address other than billing address, please have your credit card company to add your shipping address as secondary/alternative address. 6. Hawaii, Alaska and Puerto Rico customers are limited to 2 DAYS or OVERNIGHT service, and $10 fee is required in addition to the regular shipping and handling fee. S&H cost might vary, please call us to verify actual cost. 7. We are not responsible for any mishandling and/or delay in delivery caused by the shipping company. 8. If the shipment is received with any damage, recipient must notify to both the carrier and Astak same day, verbally and in writing. 9. We can not ship to PO Box address. APO, AE addresses please use UPS 3 Day shipping method, and the package will be sent via US Postal Service. | ||||||||||||||||||||||||||||||||||||||||||
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